During operation of the washing machine, various operational problems may occur, which the unit notifies by the appearance of the corresponding code on the display.
Even with such reliable technology as Samsung, malfunctions can occur. One of the fairly common situations is the DE error.
What the error code de means for a Samsung washing machine and how to fix the problem, we will tell you in the article.
What does it mean?
Most Samsung washing machines are equipped with a display that displays information about the washing process . In case of failures, an error code appears in the window in the form of a combination of letters and numbers. This allows you to specify what kind of disruption occurred. In this case - "DE".
Decoding
In Samsung devices, the error code, depending on the year of manufacture and model, can be “DE” or “Door”, as well as the following combinations of numbers and letters: ED, DE1, DE2, DC, DC1, DC2.
The full transcript looks like this: “Door Error,” which indicates malfunctions that are directly related to the door.
If the model does not have a display, then the error can be judged by a combination of lit and flashing lights. It looks like this:
- the lights near the washing mode indicators all blink;
- temperature indicators light up.
This information indicates problems with the door. There can be three of them:
- opening;
- closure;
- blocking
Reasons for appearance
There are several reasons for door-related errors. Some of them can even be eliminated yourself, but to correct serious ones, you will need to call a specialist.
Reasons for the error:
- Violation of operating rules during the washing cycle.
- Equipment breakdown.
Violation of operation
In the first case, the failure is due to the door not closing tightly. This can happen due to inattention and when a foreign object prevents the door from closing. It is possible to cope with the problem on your own.
Equipment breakdown
In this case, you will need the help of a specialist. If the washing machine is new and still under warranty, you should not carry out repairs yourself, even if you have the knowledge and skills.
Possible malfunctions in the operation of the machine:
It is physically impossible to close the door. If foreign objects do not interfere, then the hinges are probably misaligned. Repair or complete replacement of the unit will be required.- When the door is closed tightly, you do not hear a characteristic click. This situation can occur if the locking device itself breaks down. The technician will repair or change the lock.
- The error does not always appear, but from time to time. This may indicate a violation of the integrity of the wiring, damage to the cable or control board. Repair or complete replacement will be required.
- After finishing the wash, the door does not open. This situation can arise if the hatch locking unit breaks down.
- An error notification appears at the very beginning of operation after closing and locking the door. This may be a violation of the integrity and quality of the connection of the wires that go from the door to the hatch locking device. If the contact has moved away, then after its restoration the launch will be successful. The interlock device or electronic controller may need to be replaced.
Causes of error - dE, door, DE1, DE2, DC, DC1, DC2, ED
Please note that the ED code appears on older models that are no longer in production. Let's look at the reasons why a breakdown occurs:
- The hatch is not completely closed.
- Contact connection error due to broken hook or entire mechanism.
- The lock is faulty.
- UBL contacts or wires are damaged.
- Incorrect connection.
- Control module failure.
- The error occurs if the lock was closed/opened more than 20 times in 2 minutes.
- The reason may also be strong impacts on the door during operation and powerful pressing of the door due to the difference in pressure in the “Boiling” program.
de error on Samsung.
The closing signal does not reach the electronic module, and as a result, this code appears and the operation of the machine is blocked.
How to fix it yourself?
Since an error on the display can indicate a variety of operational problems, all options should be considered. Sometimes the issue can be resolved without the arrival of a specialist.
First you need to inspect the door itself. At the same time, attention should also be paid to the sealing rubber. The cuff itself cannot be a hindrance, but if the rubber is torn, separated and bent, the part will require replacement.
There may also be a problem with the cuff preventing the door from closing , if after the door repair work carried out earlier:
- it is installed incorrectly;
- A non-original part was installed.
After re-repairing and properly installing the original cuff, the problem should go away. In cases where the interference is a foreign object, it simply needs to be removed.
Another option is to try restarting the device . For this:
- Turn off the washing machine.
- Open and close the door again.
- After 10-15 minutes, turn on the washing machine. A characteristic click should sound.
- Restart. If the failure was software, then restarting will be successful.
Overloading the machine can lead to an error when there are a lot of things and they are tightly compacted. It would be better to put some things aside and start again.
Replacing the electrical controller
If you can determine exactly why the washing machine is giving the DE error and the reason lies in a faulty controller, there is no need to change the entire blocking device. It is enough to replace the controller. To carry out this repair, you need to do the following:
- Remove the plastic panel that covers the controller.
- Unscrew the fixing screws holding the required element.
- Remove the large controller board.
- We inspect the smaller board and find visible damage.
- If damage is found, the board will need to be replaced.
- If the problem cannot be found, you will have to contact a specialist.
Often the machine produces an error code DE due to factory defects in the boards. But it is impossible to determine marriage at home. Only a master, using a special device, will be able to identify the defect.
Calling the master: how not to make a mistake?
Repair work to restore the functionality of household appliances should be entrusted to specialists . The technician can diagnose and repair the damaged unit. In some cases, it may be necessary to replace a damaged piece of equipment.
If the device is under warranty, the breakdown should be reported to the service center. Information about such centers is in the passport attached to the washing machine.
The called specialist diagnoses the equipment, repairs and replaces parts or components that have become unusable.
In other cases, you need to contact a company that repairs washing machines. Information about such services can be found on the Internet by adding the name of your city to the search. Having arrived on an official call, the master will draw up an estimate and issue a receipt indicating the amount of work performed.
Some companies specializing in the repair of household appliances carry out diagnostics and call a specialist free of charge if the technician carries out the entire range of further repair work.
Approximate price for the work carried out (the cost differs by region and company providing repair services):
repairs that do not require replacement of components can cost from 500 rubles;- repair of the locking device – from 2,500 rubles;
- replacement of wiring/loop – from 1,500 rubles;
- replacement of the display module – 7,000 rubles, its repair – from 3,000 rubles;
- hinge repair – from 1,500 rubles;
- lock replacement – from 1,000 rubles, etc.
Diagnostics if the client refuses further repairs is a paid service.
Calling repairmen based on random advertisements does not guarantee that the specialist has the appropriate qualifications and is able to carry out high-quality repair work. A private individual will not guarantee the quality of the work performed and is not responsible for the final result.
Breakdowns and problems with “Ed”
When the code “Ed” appears on the machine’s display, it means one of the following problems is occurring:
- the hatch for loading laundry does not close;
- if the code is broken after washing, the door is locked;
- The door closes, but the locking mechanism does not work.
Taking into account the complexity of the problem, the problem can either be minimal, which you can fix yourself, or you will have to call a washing machine repairman to your home.
Prevention of malfunction
Preventing a problem is much easier than facing a serious breakdown of such necessary household appliances. To avoid problems, it is recommended to adhere to the following recommendations from specialists:
- Do not put too many items in the drum, which will overload the machine and make it difficult to close the door. This creates an additional load on the washing machine door and other elements of the appliance.
- The machine should be protected from intense mechanical influences.
- Installing a surge protection system will prevent various breakdowns, especially those related to electronics.
- You should not place heavy objects on top of the machine, as this may damage the rigidity of the fastenings and cause the hatch door hinges to sag.
How to identify a fault
If your Samsung appliance shows an Ed error when washing, carry out a simple diagnosis before calling a technician.
Basic check
For an initial check of equipment:
- make sure that the washing machine is tightly closed;
- Check to see if there is a foreign object between the door and the body of the Samsung device that is blocking the hatch.
In both cases, the answer to the question “how to fix the breakdown” is obvious - just remove the blocking element and slam the hatch tightly. If the problem is not resolved, check for more complex causes of the problem.
Recommendations
Additional tips from experts to help solve problems:
You should not try to fix a serious problem with the door without having the skills and experience in such work. Only a specialist can carry out competent diagnostics and carry out high-quality repair and adjustment work.- Preventative cleaning of the washing machine from scale is a useful thing.
- The inside of the drum and the sealing rubber bands of the hatch must be kept clean.
Despite the reliability of Samsung household appliances, careless handling of the device and failure to follow the instructions for use increases the risk of breakdowns.
You can learn more about error codes for Samsung washing machines here.
Problems with the additional door
A number of Samsung SMA models are equipped with a door for additional loading of laundry during washing. The practicality of such a solution raises questions; in many ways, it is a marketing technique. A number of errors are associated with this device. Let's consider decoding and correcting them.
DC3
Causes:
- The additional door was opened before washing began. Everything is simple here - close and launch the program again.
- The lock is broken and the signal does not reach the module. The lock needs to be replaced.
Additional washing machine door
DDC
This Samsung error code appears if the additional door is opened incorrectly during washing. According to Samsung's instructions, you first need to press the “Pause” button, and only then open it.
It is necessary to close the hatch and turn on “Start”. The wash will resume.
As you can see, everything is quite simple. And if the electronic module is not damaged, then most sources of problems can be corrected independently.
Samsung washing machine error codes
How to decipher a Samsung washing machine error
For new generation Samsung washing machines, error codes are displayed on the display. On washing machines that do not have a display, the error is calculated by the lighting of the temperature mode selection indicators, plus all the washing mode LEDs blink. First, let's look at the SMs that have a display, the fact is that in these washing units there are much more codes, that is, the self-diagnosis function is already more modified and therefore more accurately displays the error on the display, that is, let's start with the difficult and end with the simple. It is also necessary to take into account that with the development of progress, more and more new functions appear on the SMA, for example the AquaStop mode. By the way, in my practice there was more than one case when the owner of the washing machine paid for the repair of the home of a neighbor who lives under it due to flooding. So, such protection as AquaStop protects you and your washing machine from unauthorized leaks of water from under the pipes or tank, and if a leak occurs, it automatically stops washing. Now you can start reading error codes and decoding them
Error codes for a Samsung washing machine with display
Table of errors in a Samsung washing machine
| Codes errors | Indications on the scoreboard | Causes of malfunction and ways to eliminate them |
| 5E | Didn't drain the water within a certain period of time. I talked about this in more detail here
If all of the above does not help, call a technician, rarely, but there are problems with the control module | |
| 5C | ||
| E2 | ||
| H1 H2 HE HE1 HE2 | No water heating
In general, I wrote about this problem in detail in this article. | |
| HC HC1 HC2 | ||
| E5 | ||
| E6 | ||
| 4E | Water has not filled into the washing machine tank for a certain period of time
About all this, but you can read in more detail in this article | |
| 4C | ||
| E1 | ||
| 4C2 | The temperature of the water that is poured into the machine exceeds 50OC Here, as they say, “there will be no more cinema.” When going out on calls, I very often saw that the owners connect the water to the washing machine from the gas water heater. Now the lava is over, if the module sees that water is entering the tank above 50 degrees, it will stop washing. As you know, when the column is turned on, at first there is almost boiling water, and only then the temperature stabilizes. In general, now Samsungs are not suitable for connecting water from a gas water heater | |
| SUd | Too much foaming in the tank From my observations, such a malfunction occurs when people wash clothes in small portions, it seems that the powder is the same, but there is a lot of foam. In general, you need to change the powder or use a little less. If you look at all modern washing machines, I don’t mean just Samsung, we see that they are crammed with so much crap that I personally wonder how they can wash at all | |
| 5d (SD) | ||
| UE | There is no uniform distribution of laundry in the drum It is clear that first of all you need to turn off the washing machine and see if the laundry is clumped. Usually this problem occurs when duvet covers are washed; there is simply a hole in the middle into which the laundry gets stuffed and washed along with them. If such cases become more frequent, then you need to look at the shock absorbers, that is, they no longer dampen vibration in the car | |
| Ub | ||
| E4 | ||
| L.E. | Self-draining problem First of all, you need to check to what height the drain hose is raised, in general about the formation of a siphon, I wrote a whole article, which I think you will be interested in reading. This article discusses why a washing machine can constantly drain water. | |
| L.C. | ||
| E9 | ||
| 3E 3E1 3E2 3E3 3E4 | The washing machine does not see the rotation of the motor shaft
In general, we check everything related to the rotation of the engine, if everything is normal, then call a technician, the problem is probably in the module | |
| 3C 3C1 3C2 3C3 3C4 | ||
| E.A. | ||
| Uc | Increased or decreased voltage in the network The malfunction is very common, especially in the territory of the former Soviet Union, I just recently went to the application. In the house where I was renovating, voltage measurements showed 280 volts in the network, and these were not surges, but a constant voltage. We got out of the situation by installing a 3 kW stabilizer. It is important to understand here that a washing machine consumes about 2.5 kW, so you cannot set it less. The stabilizer will simply burn out | |
| 9C | ||
| dE dE1 dE2 | The SM hatch door is not tightly closed First of all, you need to check the serviceability of the locking mechanism on the hatch itself, that is, how the hook springs, which presses on the lock mechanism, and also pay special attention to the lock indicator; when the door is closed, it should blink differently than when it is open. If everything is in order with the hatch, then perform the following procedure
I draw your attention to safety precautions, all this must be done in rubber shoes and rubber gloves, and in general, if you have never done this, it’s better not to interfere, but call a specialist | |
| dC dC1 dC2 | ||
| Ed | ||
| dС3 | You forgot to close or the “Add Door” hatch door does not open (this is a function of additional loading of laundry during washing). This problem occurs only in modern washing machines. | |
| ddC | The “Add Door” was not opened correctly during washing. In principle, the same as the previous point. In general, both this and this error may appear | |
| LE1 | There is a lot of water in the washing machine tray First of all, you need to check the pipes, it is quite possible that a leak has started coming from under them. You also need to pour water into the tank and see if there is any water leaking from it. In short, we check everything related to water leakage from the system. There is another reason, the fact is that, at its core, AquaStop is a plastic float, which, in the event of a water leak, rises and presses on the microphone, which in turn turns off the washing machine from the water supply. In general, sometimes something nasty gets clogged under this float, you need to get to it and see if there is anything under it | |
| LC1 | ||
| tE tE1 tE2 tE3 | Damage to the thermistor or, as it is also called, → water heating temperature sensor. I’ll tell you right away that it burns extremely rarely, and its sticking also happens, to put it mildly, not often. Here you need to check more wiring and contacts, this is the main reason for the appearance of this error | |
| tC tC1 tC2 tC3 tC4 | ||
| E.C. | ||
| 0E | The water level in the washing machine is too high This is one of the safety precautions in this washing machine. If the valve is constantly open and water is constantly being poured in, while the pressure switch shows that the level has already been reached, then it is quite possible that this error will pop up. First of all, you need to check the valve and the pressure switch itself, but as practice shows, the problem usually comes from the control module. It doesn't happen often that an OE error appears due to the valve and water level sensor. One more thing, you definitely need to check, or rather blow out the pressure switch hose, this happens much more often than a stuck valve or a sunken water sensor membrane | |
| 0F | ||
| 0C | ||
| E3 | ||
| 1E | The control module does not see the pressure switch You need to check the wiring and contacts on the water level sensor. Of course, the best way is to replace the pressure switch. Here we must not forget that this sensor is electronic and it is almost impossible for an ordinary person to check it, without knowledge of electronics and the necessary instruments. Although the sensors on Samsung are good, they still sometimes fly. In general, look for any Samsung machine, place your sensor there and check whether the pressure switch on this brand is the same type | |
| 1C | ||
| E7 | ||
| bE bE1 bE2 bE3 | Sticky buttons or buttons First of all, pay attention to how all the buttons on your SM are pressed, just poke them with your finger. Usually this state of affairs occurs as a result of renovations in an apartment or house. It often happens that buttons stick due to sweet substances, such as syrup or sweet tea, getting on them. In general, such a mistake is the result of a negligent attitude towards the washing machine. | |
| bC2 | ||
| Eb | ||
| A.E. | There is no communication between the main control module and the control panel There's nothing you can do about it, you'll have to call a professional. Only an experienced person can deal with this part, I mean the control module. Almost all control units on a Samsung washing machine are filled with silicone, and novice craftsmen make a lot of mistakes when they start tearing the main unit out of the case, this should never be done, as the law is that in such cases the board breaks down, as a result it is almost impossible to restore it | |
| A.C. | ||
| ACb | ||
| C.E. | Before draining, the water has an increased temperature Funniest mistake I've ever heard. Its essence is not clear at all. Perhaps the bourgeoisie had in mind an increased temperature level in the washing machine or untimely switching on of the heating element. In short, until the water cools down and you drain it, this error will hang around like a restless one. I have never encountered such a breakdown, but I think that first of all you need to check the thermistor, that is, the water heating sensor; it is quite possible that this error may appear due to the heating element relay sticking. In general, you need to look at the circuit that controls the water heater. In general, I read somewhere that it can occur as a result of connecting a washing machine to a gas water heater | |
| 8E 8E1 | Tachogenerator malfunction Simply put, the tachometer has failed. First of all, you need to check it, the best way to do this is to replace the motor. Try to blow the motor with air, sometimes it happens that water gets on the tachometer and eventually shorts it out. Check the contacts on the motor well, take a hair dryer and dry the motor contacts. In general, in Samsung, the motor is located in such a place that it can get water from all sides. In general, dry the engine well, if it is possible to change it, then try to change it, if this is not possible, it is better to call a mechanic | |
| 8C 8C1 | ||
| E.E. | Drying temperature sensor does not work As you understand, this error is intended only for washing machines that have a clothes drying function. Here you need to stupidly check the sensor, wires for breaks and contacts | |
| F.E. | The drying fan is faulty As in the previous paragraph, we determine the part’s functionality. First of all, look at the wiring, contacts, and only then try to supply 220 volts to the fan; if it works, then most likely you need to look for a breakdown in the control module. If it doesn't work, change the fan | |
| F.C. | ||
| SdC | The automatic detergent dispenser stopped turning on This error occurs only in those washing machines that are connected to the Internet using Wi-Fi. No matter how funny it sounds, check your router and Internet connection, or better yet, don’t use this function | |
| 6C | The automatic dispenser has failed In short, the same thing as in the previous paragraph, only here it is more precisely indicated that you need to look at the drive of this fucking dispenser. And again, the function is only available on machines that are connected to the Internet via WI-FI | |
| 2H | If these numbers are lit, this does not mean an error, it means how much time is left until the end of the wash | |
| 3H | ||
| 4H | ||
| Hot | High temperature in the drum when drying clothes First of all, you need to check the drying temperature sensor; it is quite possible that its ratings do not correspond to the norm. Be sure to check if the heating element relay on the control module is stuck, this also happens. In general, this error appears only in those washing machines that have a clothes drying function. | |
| A0…A9 B0 C0 D0 E0 | This is most likely not an error; if such values appear, then this indicates that your machine has entered the factory test mode. Usually the master enters this mode, but sometimes users, playing with buttons like a piano, can enter this machine into diagnostic mode | |
| CLb | Calibration Mode | |
| Cb | ||
| «_ _ _» | ||
| PoF | The PoF error occurs after the electricity is turned off during washing, and after it is turned on, these three letters appear, as a rule, usually the brain requires a reboot of the program, that is, you need to select a new program and turn on the washing machine again | |
| bC | Main triac malfunction. In general, the problem is that the washing machine cannot start the motor. We check the motor, brushes, triac, if you can’t do it yourself, call a technician |
How to read an error code from a Samsung washing machine without a display
First of all, you should not be afraid of what is unfamiliar to you. Everything here is much simpler than you even imagine. The code is read by the lighting of the washing mode indicators and temperature selection modes. If your washing machine displays an error on the control panel, all washing indicators will blink and any temperature selection diodes will light up. Pay attention to the photo below, I think everything is clearly written there. Some indicators blink, others glow. It is very important that you understand that in case of any error, all washing mode LEDs blink. In this case, I will not decipher the codes in detail in the table below, since they are identical to those that I deciphered above, if something is not clear, then see the table above
Photo of the front panel of a Samsung washing machine without a display
Error table for Samsung washing machine without display
| Code errors | Which temperature diodes are lit? | Which indicators are lit? | What does this error mean? |
| 4E 4C E1 | LED 30°C | The water did not have time to fill in during the allotted period of time | |
| 5E 5C E2 | LED 40°C | Problems draining water from the washing machine | |
| 0E 0F O.C. E3 | LED 30°C LED 40°C | Too much water → tank overflowing with water | |
| UE UB E4 | LED 60°C | Imbalance of laundry in the bin. Turn off the washer, remove the laundry and reload | |
| HE HC E5 E6 | LED 60°C LED 30°C | The water does not heat up within the allotted period of time. Check the heating element for breakage and breakdown | |
| LED 60°C LED 40°C | |||
| DE DC ED | All indicators are on | The hatch door is tightly closed | |
| 1E 1C E7 | LED 60°C LED 40°C LED 30°C | The water level sensor has failed or its wiring is broken. Check the contacts of the pressure switch, if possible, try changing it | |
| 4C2 | LED 95oC | Water at elevated temperatures is poured into the machine. This usually happens when people connect to the washing machine a water supply from a gas water heater or from some other heater. The water temperature supplied to the machine should not exceed 50 degrees | |
| L.E. L.C. E9 | LED 95oC LED 30°C | Water is draining from the washing machine | |
| 3E 3C E.A. | LED 95oC LED 40°C | The tachometer is broken or shorted. Check the tachometer itself, wires and terminal oxidation. Also check to see if water is dripping onto the contacts and the back of the motor. | |
| BE | LED 95oC LED 40°C LED 30°C | Sticking buttons on the control panel. Just try pressing them with your finger | |
| T.E. TC E.C. | LED 95oC LED 60°C | The thermistor, or as it is also called → water temperature sensor, is open or shorted. Check the contacts and determine the sensor resistance. From experience, I can say that it burns extremely rarely |
