The matrix of the TV is broken, return repair under warranty


Long gone are the days of CRT televisions - they have been replaced by LCD screens. Thanks to this technology, the image is very clear and beautiful, in the smallest detail. Such devices look stylish and appropriate in the interiors of houses, and are provided by TV receivers. They are characterized by light weight and thinness, easy transportation.

There are two sides to every coin: modern TVs are very fragile, so operation must be very careful. Breakdowns often occur and a web of cracks appears on the screen - is repair possible in this case?

What does the screen consist of?

The main component is the matrix. It contains a huge number of particles that are filled with xenon and neon. The matrix is ​​framed around the perimeter with semiconductors. Phosphors begin to glow when UV is created - a glow created by an electric current that passes through a gas medium. This process causes the cell to glow in the desired color. Together, tens of hundreds of cells create the image that the TV shows.

What to do with a cracked TV screen? please advise!

The entire screen structure is located in a small space between two planes, which are made of durable glass. To understand whether the LCD screen is broken, you need to understand how the breakdown occurred.

Damage to the cable and glass leads to the need to completely change the matrix.

If the LCD receiver is broken

LCD and LED panel screens are also made in monoblock format. They are a liquid crystal matrix with RGB filters, placed between two thin glass panels and backlighting, the intensity of which is controlled by supplying current through a special conductive cable. The slightest crack in the inner or outer glass causes damage to the connections in the crystal matrix, and this means that the screen is broken.

Restoring the complex structure of the LCD TV matrix is ​​not possible due to the complexity of producing TV screens. There are also no replacement parts available and no repair plans for damaged screens. to fix a broken LCD TV screen.

On a note! Some models of such panels can be equipped with additional protective glass, which can crack if hit by a toy or ball, but the matrix will remain intact. Cracked glass can either be replaced or removed at a workshop so that it does not interfere with viewing.

Repairing an LCD TV screen means installing a new matrix in place of the damaged structure, or replacing the protective glass. Such work is carried out only in a specialized workshop. As with plasma, replacing the display is expensive.

Causes of screen breakdowns

Is it possible to repair a TV if the screen is broken or cracked? Let's consider several reasons for the problem:

  • The TV fell, was hit with a heavy object, was filled with liquid, or suffered other mechanical damage;
  • microcircuits that are responsible for the functionality of liquid crystals are broken;
  • pixels have burned out due to non-mechanical reasons;
  • The backlight has failed.

If the backlight is simply broken, there is hope that the LCD screen can be safely repaired. Especially if it is an outdated model with halogen lamps, which are easy to change. But if LED backlight technology (LED type) is used, repairs are possible based on the manufacturer’s company. For example, many produce models with built-in LEDs, which are located in cables that cannot be installed. In this case, the situation cannot be corrected.

Signs of matrix failure

Liquid crystal technology, in addition to obvious advantages, has one significant drawback - frequent matrix breakdowns. Repair in specialized centers is an expensive procedure, but on modern devices it can be replaced at home.

Liquid crystal technology is picky about almost everything. The matrix can fail due to physical impact, contact with moisture or even dust. Improper use of the device also leads to dire consequences.

Visual effects indicating matrix failure:

  • spots on the monitor of varying intensity;
  • vertical or horizontal stripes;
  • artifacts such as "snow";
  • chaotic colored pixels;
  • flashing picture.

If one of the above effects is detected, you should immediately begin to solve the problem, otherwise the matrix may completely fail, pulling other important elements with it. Let's take a closer look at the most common defects.

Mechanical impact

If the TV is dropped or hit, the matrix will immediately let you know about this with a broken image. Some budget models even react to soft objects or finger pressure. It is quite easy to identify such a defect by microcracks on the screen, broken glass or chips on the case. In addition to impacts, the cause of breakage can be kinks of the screen, for example, during transportation.

Picture distortion

A variety of effects can occur here. Some problems disappear on their own when, for example, the equipment warms up, while others remain.

The matrix requires repair in the following cases:

  • frame slowdown;
  • the appearance of thin vertical stripes;
  • screen flickering in dynamic scenes;
  • wide multi-colored stripes.

Important! Similar problems may appear if the control chip fails.

Stains

The source of the problem can be determined by the appearance of the spots. If the area is light, then this indicates broken glass or matrix delamination. Large dark areas indicate bending or moisture ingress into the device. Small black dots are damaged pixels. The latter cannot be repaired.

Cracks on the display

Is it possible to replace the display if cracks appear on it? The fact is that cracks violate the very integrity of the matrix, and a mixture of gases leaks from the container under the glass. This kind of problem cannot be repaired; you just have to buy and install a new matrix.

Many people prefer to buy a new TV, since the cost of the matrix is ​​equivalent to a new device.

It is easier to purchase a new plasma panel if it is a home theater component and does not have audio output devices. Here you just need to replace the broken panel with a new one. If a large multifunctional plasma TV is broken, you should think about repairs. Before choosing a new model, consult with sellers about the quality and place of assembly of the device - operation depends on this.

The TV screen (zombie box) broke.

Do an examination, and on its basis (if the conclusion is positive for you, of course) demand the store to return the money and pay for the examination.

The claims of Vavilov A*** Yu*** against the limited liability company "Eldorado" for the protection of consumer rights shall be rejected.

Lost profits due to a malfunction and other indirect costs are not subject to reimbursement.

Take advantage of a free online legal consultation

  • We work seven days a week 24/7
  • Our branches are located in all regions of Russia
  • Legal advice on all

Law of the Russian Federation dated November 27, 1992 N 4015-1 (as amended on December 31, 2017) “On the organization of insurance business in the Russian Federation” (as amended and supplemented, entered.

There are two sides to every coin: modern TVs are very fragile, so operation must be very careful. Breakdowns often occur and a web of cracks appears on the screen - is repair possible in this case? We receive many calls every day asking us to restore or repair the screen (also known as the matrix, also known as the panel) after an impact. Definitely, if there was a hit on the screen, or pressure on the screen, or the TV fell, then 99.9% of the screen is broken. Even if cracks and fragments are invisible from the outside.

Is it possible to replace the display if cracks appear on it? The fact is that cracks violate the very integrity of the matrix, and a mixture of gases leaks from the container under the glass. This kind of problem cannot be repaired; you just have to buy and install a new matrix.

If there are no conditions in the contract regarding the quality of the product (work, service), the seller (performer) is obliged to transfer to the consumer a product (perform work, provide a service) that meets the usually required requirements and is suitable for the purposes for which a product (work, service) of this kind is usually used .

First, let's figure out what a plasma screen is and how it projects an image? The matrix is ​​the basis of such a TV and contains a huge number of cells, inside of which there is a mixture of xenon and neon. These cells are coated with phosphors.

The store is most likely wrong. There is no evidence of your guilt on their part, and an unfounded accusation is not proof. If your demands are not satisfied voluntarily, go to court.

Agree, it’s not every day that you come across such a problem, so not everyone knows the solution. In this article we will tell you whether it is possible to repair a plasma TV if the screen is broken, and how to do it.

Modern TVs can compete with computers. At this stage of development of society, almost every apartment or private house has an LCD TV. The functionality of LCD TVs is much wider; it is not just a box for watching news.

This case will definitely require purchasing a new panel. But if a plasma TV with a huge range of functions is broken, then it will be possible to speculate.

There is no desire to do it yourself, contact us, we will help. Examinations are carried out on applications of the established form, which must indicate: details of the customer of the examination, full name of the product, quantity of goods presented for examination, manufacturer of the product, purpose of the examination with an indication of defects, etc.

If you want to find out how to solve your particular problem, call the following numbers: or if it’s more convenient for you, use the online consultant form! All consultations with lawyers are free.

An event considered as an insurance risk must have signs of probability and randomness of its occurrence.

It has a two-year warranty. Now the TV is broken, we contacted the official service center, they carried out diagnostics and issued a conclusion that the cause of the breakdown was a manufacturing defect and the TV cannot be repaired. Are we not entitled to any compensation in such a situation?

It turns out that in the field of TV equipment repair, a very common problem arises with the largest and most delicate part of the TV - its screen. A fairly light impact on it renders it unusable.

Replacing a cracked display yourself

If you decide to fix the problem yourself, use the general recommendations. Please read the device installation instructions first. So, how to replace:

  • Disconnect the TV from the power supply, remove all cables from the outside;
  • place the device on a soft and flat surface;
  • unscrew the screws;
  • remove the frame on the damaged screen;
  • remove cables and wires from the inside, remove the screen;
  • mount the new panel and connect cables and wires. Turn on the power.

As you can see, it’s not difficult to do everything yourself. The main thing is that changing the screen does not cost you more than buying a new plasma.

Preventive measures

A repaired TV arrived at your home, but children, animals or a clumsy family member are still capable of breaking the screen? Something needs to be done urgently.

For such TVs, special protective screens made of acrylic are produced. Such surfaces are not afraid of water or scratches, and children will be able to throw their toys at the screen without forcing their parents to take out a loan for a new device. In addition, such protection saves you from dust, which, by the way, is also the old sworn enemy of televisions. Therefore, the purchase of an “accessory” is the most popular. If you take care of your equipment, you will be able to watch football, movies or cartoons for a long time.

There is also another preventive measure for TV care. To do this you will need to purchase a bracket. Using the bracket allows you to install the plasma directly under the ceiling. Such measures will help to avoid accidental “back pushing” or the consequences of children's active games at home. True, the bracket will cost a little more, and its installation is a completely separate topic.

Is it possible to change the matrix?

First of all, pay attention to the manufacturer of the device, the amount of damage and the price. If you purchased the device a long time ago, perhaps they no longer produce a matrix for it. If this is the case, you will have to buy a new TV. You may be able to find a replacement part in service centers or at disassembly sites with a quality certificate and warranty. If you have a device with a large set of functions, it is worth trying to repair it. You may just need to reconfigure the matrix - if all the gas has not yet completely come out of it, but stripes appear on the screen (horizontal or vertical), the situation can be corrected.

It is possible to repair this part of the TV, but the repair must be done by a professional. It is necessary to place the device in a vertical position, do not tilt it, it is advisable to fix it firmly or ask someone to hold it. It is recommended to transport large plasma in a spacious car so as not to spoil it.

To begin with, you can call a specialist to your home - this will save your transportation costs. The specialist will conduct a visual inspection and diagnostics, and may replace some components on site. If you pay extra, the technician will independently transport the TV to technical service.

How much does it cost to replace a TV screen?

Approximate cost of matrices for TVs:


TV
matrix size _
Matrix
cost (RUB)
Cost of work (rub.)
LCD TV
40
70005000
LCD TV
42
90006000
Plasma TV
32
less than 60004000
Plasma TV
40
less than 70005000

Prevention of cracks and recommendations for safe operation

If you have children in the house, and you are afraid of touching or knocking over the TV, take simple steps to ensure reliable operation. For example, you can install an acrylic screen to protect the LCD - it makes the screen thicker without compromising image quality. Also, you can be sure that your TV will not suffer from spilled tea or impacts or scratches. This acrylic overlay also protects the matrix from dust accumulation.

A serious risk of injury arises from the possibility of falls. Buy a hanging bracket that hangs from the ceiling. Of course, these are unforeseen financial costs, but it’s easier to secure a device than to buy a new one.

Proper operation of household appliances involves malfunctions, cracks and matrix breakage. Install the device on a flat surface or bracket, wipe off dust (without using aggressive household chemicals). Discuss behavior near the TV with your child - active games can lead to broken screens, falls and cracks.

Repair of LCD TVs, broken screen, cracks.

If this requirement is not met, file a claim with the court demanding the recovery of funds in the amount of the cost of the TV, penalties, fines, and compensation for moral damages. From paying state In this case you are exempt from duties.

The stores themselves are divided into 5 departments: climate control equipment; automotive electronics; appliances intended for the kitchen and bathroom; various television, video and audio equipment; automotive electronics.

I also advise you to periodically call a technician to check the capacitors, soldering, and clean the equipment from dust. The cost of repairs varies widely and depends on the type of TV, the nature of the fault and the manufacturer: the more popular the brand, the more expensive its spare parts. At the same time, the surface of the screen and the TV body do not have mechanical damage. The expert established that the TV was subjected to repairs, and that the cause of the defect was excessive physical force on the surface of the matrix and elastic deformation of the body.

What to do if the screen is cracked?

If you nevertheless break the TV, for example, after a fall, or rather the plasma screen, then the integrity and proper functioning of the matrix is ​​impaired. Since the gas mixture escapes through splits or cracks, a good image can be forgotten. It’s also bad that this fault cannot be repaired - you will have to change the matrix in any case.

Important! As a rule, the cost of this part of the TV reaches huge amounts, so it is often easier to buy new equipment rather than try to repair a broken TV. But you can still contact the workshop and find out how much it costs to repair a TV. Remember also that the cost of components largely depends on the manufacturer and country of assembly. To understand the difference more, read about where TVs from LG, Samsung and other brands are assembled.

In cases where you have a plasma panel installed, which is part of a home theater, and the sound system and other important functions do not depend on the broken panel, it is not advisable to change the matrix, since it is pointless. In such a situation, it is much easier, more profitable and faster to purchase a new TV again.

Important! But if the situation is completely opposite - the TV has many functions and options, then replacing the matrix will be much more appropriate.

However, a TV, especially a plasma one, is a very expensive pleasure. We advise you to consult with a specialist in advance on the topic: is it possible to repair an LCD TV if the screen is broken, and find out the most suitable solution to the problem.

Rating
( 1 rating, average 4 out of 5 )
Did you like the article? Share with friends:
For any suggestions regarding the site: [email protected]
Для любых предложений по сайту: [email protected]