Error codes for Candy washing machines (e03, e16, e02 and others): decoding

Washing machines of the Candy brand quickly gained popularity in the market due to their low price and decent functionality. All modern models of the brand are equipped with a self-diagnosis system, which, at the slightest malfunction, sends a signal to the user about a problem. Each fault is indicated by a code. By deciphering it, you can find the cause of the breakdown and carry out repairs at home. Next, we suggest that you familiarize yourself with the error codes of Candy washing machines, their descriptions and elimination methods.

Most Candy washing machines have a clear self-diagnosis system for faults

Deciphering error E02 and the root cause

The glow on the E02 error screen means problems with filling the tank with water. Using the decryption table attached to the SMA instructions, areas to be inspected and repaired are determined. Then they decide whether to submit a request to the service or fix the problem themselves.

A code appears on the machine display after starting the program in 3–3.5 minutes, if water does not enter the tank or the drum is filling, but during the allotted time the level only rises by half. Reasons for a fault warning:

• insufficient pressure in the water supply or lack of water in it, an incompletely open or twisted valve;
• clogging of the filter mesh in front of the fill valve, its breakdown;
• failure or malfunction of the electronic module control board.

Exceeding the operating water level in the tank also causes the cycle to stop and error E02 to be displayed on the Kandy washing machine. The reason is problems with the pressure switch: it is called a pressure or level sensor. There may be leaks in the tube connecting the device to the SMA tank.

Self-draining

If the Candy washing machine constantly fills with water, as indicated by the characteristic noise from pouring water, but the tank remains empty, self-draining occurs. This situation is associated with improper installation of the device.

According to the operating rules of the Candy device, the drain hose must be raised above the level of the tank. This position does not allow water to spontaneously flow into the sewer. The solution to the problem is to correctly install the washing machine in accordance with the manufacturer's requirements.

Lack of water in the system

If water does not flow into the Candy machine at all when starting the wash, you need to check:

• availability of water in the water supply system;
• position of the tap that shuts off the water to the washing machine.

If the shut-off valve is closed, it should be opened. If there is no water in the system, the washing process will simply have to be postponed.

Fill valve problems

The first thing you need to do when E02 appears is to restart the machine: unplug it, and after 10-15 minutes, plug the cord back into the outlet. If the code does not disappear, the device is disconnected from the power supply again, the search for the cause continues: is the filling valve open, is water flowing from other taps and with what pressure, is there a blockage in the hose. Check the strainer installed at the water inlet to the fill valve.

The listed actions do not require special knowledge and are performed by the SMA user independently. Inviting a technician to carry out diagnostics is declared as a free service, but if the client refuses subsequent repairs, he will have to pay for the call in the amount of ≥1 thousand rubles. A more complex procedure is to examine the fill solenoid valve.

The distribution device has 1, 2 and 3 coils - according to the number of directions of water supply. Product prices range from 400 to 3.8 thousand rubles. To check the condition of the part, you will need to perform the following steps:

1. Disconnect the SMA from the power supply and water supply.
2. Provide access to the valve: for a front-loading machine, remove the top cover; for a vertically loaded machine, remove the side panel.
3. Inspect the hoses and wires with terminals, check the serviceability of the coil with a multimeter.

You can replace the fill valve completely or repair it by installing a new inductor. When deciding to repair a washing machine when water does not flow into it, you need to take into account that service departments will charge ≥1.2 thousand rubles for correcting a broken valve. + cost of spare parts.

Problems with the pressure switch or module

If the error appears due to incorrect operation of the sensor responsible for the liquid level, you need to do the following.

If the above work is not corrected, the sensor will have to be completely replaced. When making repairs, you can only use original spare parts that are suitable for a specific model of machine. After replacement and connection, you need to check the functionality of the equipment.

Pay

Control boards also fail. Individual elements placed on it are responsible for filling the tank with water and draining it. They definitely need to be checked for serviceability, but only a specialist will find the necessary elements on the board. It is better to entrust the repair to a professional. If you carry out repairs yourself, you can damage the board.

In the production of equipment, the company uses boards of various models, so this part may differ in different washing machines.

The presence of radioelements significantly affects the functionality of household appliances.

Wiring fault

A wiring malfunction in the pressure switch circuit can also lead to problems in Candy with water filling. This can happen if the contacts are unreliable and become loose due to vibration during operation of the washing machine. In cases where the wires are physically damaged, for example by rodents, twist them or change the entire cable at once.

Possible faults requiring repair

RemBytTech specialists have repaired more than 10,000 Kandy washing machines. Based on repair experience, error E02 is associated with the following breakdowns.

Note! Old Kandy models have single valves, while new ones, as a rule, have valves with a double section (one section is responsible for collecting water during washing, the other for rinsing). Thus, if the valve fails, in older models the washing machine will display an error when filling in water during the wash, in modern models - either during the wash or during the rinse.

*Note! Prices are indicated only for the work of the master, without taking into account the cost of spare parts necessary for repairs.

As you can see, error E02 in Candy brand washing machines can occur due to many reasons. If you were unable to fix it yourself according to our recommendations, entrust the diagnosis and repair to professionals. Call RemBytTech:

We work throughout Moscow and the region, we come to your home within 24 hours after your call, we repair washing machines with an official guarantee of up to 2 years.

Description of repairs taking into account the main reasons

Breakdowns that occur during the operation of a washing machine may cost nothing to the family budget - for example, forgetfulness when setting up and starting a program, or result in large expenses when the electronics burn out. Self-clarification of the cause of error E02 and knowledge of how to eliminate breakdowns of the fill valve, pressure switch, and control module help you decide to call a technician. To take into account the economic component of the choice, you need to have information about the cost of customer service and spare parts for Kandy washing machines.

Call the master

If a failure occurs and error code E02 is issued, in some cases you cannot do without the help of a specialist.

To diagnose and repair Candy, it is recommended to contact a company that specializes in servicing household washing appliances.

Companies that have been working in the market for a long time value their reputation and provide a guarantee for the work performed . When you call a repairman on an ad, there is a chance that you will fall for scammers, and the result of such repairs is not guaranteed.

The cost of troubleshooting E02 depends on the complexity of the breakdown and can vary significantly by region and city.

For the capital, average prices are as follows:

• wiring repair – from RUB 1,500;
• replacement of the pressure switch – from RUB 1,800;
• repair of the control module – from 2,400 rubles;
• replacement of the filler valve – RUB 1,700.

The cost of new parts for replacement is not included in the cost of work and is paid separately.

How to determine an error in cars without a display

Candy Aquamatic series models do not have an information display, which usually displays an error message. In this case, the problem can be recognized by the blinking of the lower left indicator. The user needs to count the number of diode flashes in one of the series, the interval between which is 5 seconds.

The number of consecutive flashes corresponds to the numerical value of the error code.

In cars without a display, you can determine the nature of the breakdown by the glow of the indicators

Information about the causes of errors is collected in the following table.

Above are the general code values ​​for machines without a display. Before you fix the problem, it is best to check the decryption for your specific Candy model. Values ​​may differ depending on the characteristics of all modifications of the unit. You can find reliable information about fault codes in the official user manual for your washing machine.

Checking the tachometer and engine

Unfortunately, the attached instructions do not include a detailed description of error E08. It only contains information that it occurs when the motor tachogenerator breaks or when it shorts out. It can also occur when the engine fails, and less often when the control module breaks down. Based on the information provided, first of all you should check the functionality of the following parts:

• motor;
• tachometer;
• control module.

Verification requires compliance with a certain algorithm. At the first stage, the motor with the tachogenerator is removed, and then the following steps follow:

• disconnecting the machine from power;
• removing screws from the rear panel;
• dismantling the panel itself;
• removing the drive belt while simultaneously pulling it towards yourself and turning the pulley.

Then you should remove the engine. To do this, it is recommended to put marks on the wires coming from the motor in order to prevent difficulties during connection. Then we unscrew the bolts that hold the engine and remove the latter from the housing. Now we inspect the Hall sensor in the machine: strong vibrations could lead to loosening of the fastening or loosening of the contacts. In such a situation, you only need to tighten the mounting bolts and restore the connections.

If this is not the problem, you will need to check the resistance of the tachometer. There are two methods for this.

1. Setting the tester to resistance determination mode. It is necessary to release the wire connectors and remove them from the sensor contacts. Then the probes are adjusted to the contacts to check the resistance. The normal range is considered to be from 60 to 70 ohms.
2. Switching the tester to voltage detection mode to understand whether current is being generated or not. To check, probes are applied to the sensor contacts while the engine is cranked. If the values ​​change (approximately 0.2 Volts), then the part is in working condition.

It is imperative to check the wiring for integrity, because Often it is this that leads to breakdown of the tachogenerator. And if the part is in a faulty condition, it will need to be repaired or completely replaced.

If the breakdown has not yet been identified, you should start checking the motor. At the starting stage, we check the brushes, and if it turns out that they are worn out, we replace them.

So, using a multimeter, we check the wiring supplying the tachometer and the motor for breakdown. If no breaks are found, you will need to check the rotor and stator resistance. Then we check whether there is a current leakage to the housing, followed by testing the turn-to-turn short circuit in the winding. A breakdown means that the engine cannot be repaired due to the high cost of repairs, and the best option would be to install a new engine.

Decoding codes for units with a display

It is much easier to decipher errors in machines with an information display. A code consisting of letters and numbers appears on the display, so you don’t have to count the number of blinks. Such a self-diagnosis system is installed, for example, in washing machines of the Activa Smart series.

Error E01 indicates a failure in the hatch lock. In this case, the door does not lock when closing, and the button indicators are not illuminated. You may need to replace the door UBL or electronic controller.

Error E02 in the Candy washing machine indicates problems with pouring water into the tank. The problem can manifest itself in several ways:

• water does not enter the tank at all;
• for a certain time, a sufficient level of liquid does not accumulate in the tank;
• the amount of water in the tank exceeds the permissible limit.

What to do? First you need to check the serviceability of the fill valve and electronic controller. Then inspect the filler filter for blockages and, if necessary, clean it of dirt. You can also diagnose the operation of the pressure switch and pay attention to the integrity of its pipes. Defective parts must be replaced.

Intake valve replacement may be necessary to resolve codes E02 or E04.

When error E03 appears on the display in the Candy washing machine, either there is no water draining from the tank at all, or the waiting time for draining from the start of the system has been exceeded (more than 3 minutes). First you need to make sure the pump and its contacts are working properly. The water level sensor may be faulty. The cause of the problem may be a clogged drain system (drain filter, pump impeller or siphon).

Error code E04 indicates a faulty fill valve. When the water level in the tank is higher than normal, the pressure switch gives a signal that it is overflowing and after 210 seconds the indicated symbols are displayed on the display. Most likely, the fill valve is stuck open or there is a failure in the control triac of the control module.

Error E05 indicates no water heating. There may be several possible causes and methods to solve the problem:

• temperature sensor failure. Measure its resistance, normally it should be approximately 20 kOhm at a temperature of +25 ℃ and 2.14 kOhm at +85 ℃;
• heating element malfunction. A burnt-out heating element needs to be replaced;
• failure of the program selector motor or damage to the integrity of the contacts between the display unit and the control module. Measure the motor voltage (in operating condition it should be 220 V) and winding resistance (15 kOhm is considered normal);
• failure in the electronic controller.

A multimeter will help you check the performance of the heating element.

Code E07 appears on the display when the drum rotation speed is increased. The problem may also occur due to a faulty tachogenerator. It is necessary to check the resistance of the tachometer winding. Normal values ​​are considered to be 42 Ohms (for CEZET series motors) or 156 Ohms (for HOOVER type motors). Typically, malfunctions are associated with destruction of the tachometer core.

Code E07 indicates problems with the tachogenerator, which is located on the engine shaft

If the engine malfunctions (no rotation of the drive motor shaft), error E09 appears on the machine screen. Most often, the problem occurs due to a breakdown of the control module or triac.

In Candy washing machines, error E14 is quite rare. This code can be found on a top-loading model equipped with a display, such as the CTD8766. Both code E14 and error E16 in the Candy washing machine indicate problems with the heating element. The heating element of the machine may have burned out or its contacts have oxidized. It is possible that the triac of the control module responsible for the heating element may fail or a short-term failure in the electronic board may occur.

In washing machines equipped with a display, codes such as E08, E12 or E20 usually do not appear.

Running a service test

If there is a display, the fault is displayed as a digital code. If there is no display, you may notice a flashing diode on the front of the washing machine and the number of flashes determines the fault code, so you need to count them.

First there is a pause for about 5 seconds, and then a series of flashes, and so on in a circle. It is this series of flashes that needs to be counted, its number is the code that is deciphered below.

To run a service test, do the following:

1. Preparatory work: clean the drum of the machine from things, set the program selector to the OFF position.
2. Hold the first additional button. functions (left), move the program selector to the second position (usually the 60 degree mark)
3. After 5 seconds all LEDs should light up, release the button you are holding and press Start.

If that doesn't work, try holding the other advanced functions button on the left.

The service test consists of the following steps:

1. Water is drawn in an amount of 6 liters, passing through the detergent compartment for pre-wash.
2. Pause for 1 second and turn on the heating element (water heating) for 20 seconds.
3. Additional water supply through the detergent compartment.
4. The drum starts rotating counterclockwise at 55 rpm for 16 seconds.
5. Pause for 4 seconds.
6. Water intake begins and at the same time the drum rotates clockwise at 55 revolutions for 16 seconds.
7. The drain pump is turned on until the tank is empty.
8. The spin program starts for 15 seconds at half maximum speed. This completes the self-diagnosis.
9. At the end, all lit LEDs should flash together.

Do-it-yourself car repair Kandy

First of all, if you notice an error code, reboot the washer. Unplug it for 10-20 minutes.

If after switching on the code does not disappear, you need to continue searching. The photo shows the structure of the Candy washing machine to make it easier for you to navigate.

You can also look at the operating instructions for the Kandy washing machine.

Solving drainage problems

Let's figure out how to get rid of the blockage. DIY repair:

• Cleaning the drain filter. It is located below: on the front panel, behind a small hatch. Unscrew the filter and inspect for blockages.

• Checking the drain pipe. It is necessary to lay the washing machine on its side and reach the nozzle through the bottom. For more information about cleaning and replacement, watch the video:

Along with the pipe, inspect the drain hose, which could also be clogged. To clean, you can rinse it under water pressure.

• Checking the pump (pump) is performed after inspecting the impeller. Take out the drain filter and look into its hole. Using a flashlight, notice whether the impeller is spinning or not. If it stays still, it means there is a problem with the pump, or a thread or piece of fabric is wound around the impeller axle.

To remove the error from the screen and return the SM to functionality, you need to get to the pump.

DIY repair:

1. Disconnect the SM from the network and communications.
2. Place the washer on its side with the bottom open.
3. Unscrew the pump mounting bolts.
4. Open the connectors by disconnecting the wires.
5. After removing the pump, inspect the impeller for blockages.

If the pump malfunctions, you can install a new part in the reverse order.

How to turn on the Kandy machine

If your washing machine does not turn on or display an error code, do the repair yourself:

• Check the power cord and extension cord (if connected through one). Connect any household appliance to the extension cord. If it works, then the extension cord is working. If the wire is damaged, it must be replaced.
• To find out if there is voltage in the network, connect one of the devices to the outlet. If it doesn't work, you need to call an electrician.
• To inspect the power button and its contacts, you need to remove the front panel.

What to do:

1. Remove the top cover of the washer by unscrewing the bolts at the back.

2. Remove the dispenser tray.
3. Unscrew the screws holding the receiving tray.
4. Unfasten the latches and remove the panel.
5. Disconnect the wires coming from the control module.

Now inspect the button contacts. They may need to be replaced.

Replacing the heating element in a washing machine

When using low-quality powders and hard water, the heating element becomes covered with scale. Subsequently, scale may cause the heater to burn out. If the heating element breaks down, the corresponding error code will appear on the display.

To replace the element, you need to remove the back panel of the SM Kandy. Make your own repairs:

• After unscrewing the screws and removing the panel, you will see a heating element below the tank.
• Disconnect all connectors.
• Unscrew the central nut and push the bolt inward.
• Carefully prying at the edges, pull out the element.

Visually assess the condition of the heating element. Additionally, you can check the heater while it is in the car. To do this, attach the multimeter probes to the contacts of the heating element and measure the resistance. A working part will show from 20 ohms to 30 ohms.

If broken, install a new element.

How to check the heating element and its thermostat, watch the video:

Bearing replacement

To replace the bearings, you need to know how to disassemble a Kandy washing machine. Getting to them is very difficult, and not everyone can do it.

Watch detailed video instructions:

Failure of the pressure switch

If the pressure switch fails, Candy may not drain the water after washing or rinsing, displaying code E03 on the display. After a reboot, the error code may already be E04 (pressostat malfunction). This situation indicates a problem with the pressure switch.

Such a failure may be due to the following factors:

• failure of the sensor itself;
• blockage

If the cause of the failure is a blockage, then the technician cleans the problem area and restores the functionality of the unit. If the pressure switch breaks down, replace it with a new one.

Solving electronics problems

What are the signs of this breakdown in the Kandy automatic washing machine? You are trying to start the wash, but the process does not start. An error code lights up on the display.

The reason may be an open hatch door. If the locking device fails, the hatch is not electronically locked, so the wash does not start. Do-it-yourself repair involves replacing the UBL:

1. De-energize the CM, open the door.
2. Bend the rubber cuff and use a screwdriver to remove the metal clamp.
3. Unscrew the bolts securing the locking device.

4. By bending the cuff, disconnect the lock from the panel.
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5. After disconnecting the electrical connectors, remove the lock and move it to a new part.

Electronic problems can be caused by a broken wire circuit between the control board and the rest of the machine. Therefore, you need to inspect everything sequentially. For this you will need a Candy washing machine wiring diagram.

If there were sudden voltage changes, the board itself or its elements could burn out.

It is better not to repair the main component of the Kandy automatic washing machine yourself, but to entrust it to a professional.

Why does it appear?

To deal with a malfunction in the program, you need to properly diagnose it. A washing machine with error 6e displayed may refuse to work for various reasons.

Problems could occur with:

1. Thyristor switch (TRIAC or triac). This element controls the engine: turns it on, turns it off, sets the speed.
2. Buttons on the control panel. A problem with the main start button of the machine cannot be ruled out.
3. Control module. The main computer hardware could have a temporary glitch and stall the work.

A two-character code indicates the problem as a whole. To determine the cause more accurately, additional diagnostics are needed.

If the Samsung model is programmed for a three-digit error designation, then using them it is possible to more accurately determine the cause:

• be1 indicates that the Start button is the culprit.
• b2, be2, bc2 define the reason associated with other buttons.
• be3 makes it clear that the defect has occurred in the relay on the control module.

Tips for all cars

There are errors that are common to all machines. At first glance, they are banal, but often problems arise precisely because of carelessness.

1. The washing machine does not turn on. You need to check whether the machine is connected to the outlet and make sure that there is electricity throughout the house.
2. Large amount of foam. Check to see if hand washing powder has been accidentally added.
3. Water does not flow into the drum. It's worth checking to see if delayed start is enabled.
4. There is no draining of water and no spinning after a completed program. The following modes can be set: no spin, no draining or light ironing.
5. Indicators light up randomly. You need to restart the washing machine by turning it off for 2 minutes.
6. Large vibration during machine operation. Is the equipment priced correctly? The drum may be overloaded.

After reading the information, you must remember that washing machine error codes do not eliminate the problem, but tell you where to look for it.

Prevention measures

To reduce the problem of water filling your Candy washing machine, you need to pay attention to the following preventive measures:

1. One of the reasons for clogged inlet hoses is poor water quality. To avoid this problem, it is advisable to install a filter system at the entrance to the apartment. This will protect the device from impurities and foreign fractions contained in tap water.
2. If error E02 and other codes periodically appear without obvious reasons, unstable voltage in the network can provoke faulty situations. Its surges and changes cause great harm to equipment and disrupt normal operation. The problem can be solved by installing a voltage stabilizer, connecting the washing machine strictly through it.
3. If the water pressure in the house is weak, and it is not sufficient for normal operation of the washing machine, as it interferes with good water intake, it is advisable to install an additional pump.

What does it mean?

Error code E03 lights up on the display of the Candy washing machine if the used water does not flow out within 3 seconds after turning on the drain mode. Another form of manifestation of the same problem is the excessive delay in the process of draining waste water beyond the time specified by the program, which entails freezing of the equipment. E03 is one of the most common problems.

Usually the code lights up on the screen at the very end of the wash, when the machine does not drain and, accordingly, does not rinse or spin the laundry.

Please note that depending on the series, washing machines may give some other encodings. Thus, in the Candy Aquamatic version there are often models that write only the number “3”; writing E3, Err 3 or Error 3 is acceptable. This should not alert you - only the number is of fundamental importance for deciphering the malfunction. In older series of Candy washing machines, where there is no display, a breakdown is indicated by a series of three flashes in a row.

• In Candy Grand units, the “Intensive Wash” mode indicators will flash in combination with the left lamp of the color indicator of the time countdown.
• In the Smart line, the signal is given by the “Intensive wash” indicator, as well as the upper lamp for color indication of the time countdown.
• In the vast majority of Holiday products, the light signal comes from a button with a snowflake icon.

Reasons for appearance

The most common reasons that the SM issues error E03 are the following:

• clogging of the drain hose from the pump to the siphon or other equipment used to connect to the sewer system;
• breakdown or complete failure of the pump;
• damage to the contacts in the water level sensor - pressure switch.

Failure of E03 in SM Candy may also indicate interruptions in the heating circuit. Often the cause of the error is a malfunction in the control unit. Error E03 often appears due to the negligence of washing machine users when the washing mode is set incorrectly. To fix this problem, you just need to make sure that the selected program is correct before clicking the “Start” button.

Figuring out exactly what happened to the unit is a rather complicated matter; it is best to entrust it to a professional. Although in some cases you can fix the problem on your own.

How to fix?

If the SM has stopped draining water, then first of all you should disconnect the equipment from the AC mains and try to find out the cause of the malfunction. You can independently try to diagnose mechanical filter clogging when small objects from your pockets get into it - coins, buttons, rubber bands or small toys.

A natural way of forming a dirt plug is also possible - it occurs when small particles of fabric, threads, hairs, as well as pet hair accumulate on the filter for a long time. If after cleaning the machine continues to show an error code, it is best to contact a technician. You are probably faced with a problem that requires special skills and tools to solve.

Checking the drain pipe

To make sure that the pipe is working properly, you need to put the CM on its side and use pliers to disconnect the pump. Then, using a Phillips screwdriver, slightly loosen the clamp that supports the tube on the tank and release the pipe, after which the connecting clamp is unscrewed and the chamber is detached from the tank. This way, the pipe is completely removed - now it can be rid of accumulated contaminants and washed under cool running water.

Pump repair

If error E03 appears on the display and the machine hums, then most likely the pump is broken. In order to disassemble it, you first need to disconnect the shell from the motor and carefully disassemble it - on the engine you will notice an impeller, which should turn easily in good condition. The cause of a malfunction of the drain system is often hair and threads wound around the pump axle - they should be removed and the mechanism rotated manually. If after this the impeller still stands in its place or moves with visible difficulty, then the mechanism is worn out or broken. In this case, you will have to replace the entire part with a new one.

Error E03 often appears if the heating element “breaks through” the housing. Please note that in this case it is dangerous to use the equipment, as it may result in electric shock. A faulty heating element must be replaced by a qualified electrician.

The control unit often fails - most often the fault concerns individual parts of the control module, but the cause may be a failure in the firmware settings. In this case, diagnostics of the entire control board is required, and based on the data obtained, you can either resolder all damaged parts or reprogram the control unit. In case of serious damage, you will have to completely replace the board.

If there is a malfunction of the pressure switch, the technician checks the operation of the equipment, removes and cleans the sensor chamber, and if necessary, completely replaces it with a working one. Problems with draining can occur if the contacts or the drain pump wires are damaged.

Due to this breakdown, electric current begins to leak to the surface, and the SM begins to generate an error.

In most cases, such troubles are caused by excessive vibrations during operation of the unit, and in suburban housing construction, wires often become the subject of attack by rodent pests. In order to repair the machine, the integrity of the wiring must be completely restored. To do this, the technician resolders the burnt parts or changes the wiring; depending on the degree of damage, the replacement can be complete or partial.

Rarely, but nevertheless, engine breakdown occurs when error E03 appears. This usually results from an insulation failure in the motor when there is increased power consumption. In this case, the machine does not spin, so an error code lights up on the display. The only way to solve the problem is to repair the motor.

Analyzing all the common causes of error E03, we can conclude that in most cases it is caused by a lack of proper care of the unit and a violation of its operating technique. Maintenance of the washing unit does not take much time - you just need to wipe the surfaces inside and outside with a dry cloth every time after washing and clean the filter and drain hose from dirt every 6 months and protect the wiring from rodents.

If a malfunction does appear, carry out simple diagnostics and evaluate your strength in eliminating the breakdown. If you doubt whether you have the necessary skills, it is better to turn to professionals. Otherwise, you may only make the problem worse, and in the worst case, you will get an electric shock.

Step-by-step inspection of parts

In principle, any error can cause a basic failure. Try rebooting it. A few minutes after stopping work, hold down the power button and remove the cord from the electrical outlet. After that, put everything back in place and try to start the wash again. If nothing works, then something is really wrong.

Alternatively, the cord or outlet itself may be faulty. Check them with a tester. Although rare, this does happen. Analyze the appearance of your “home assistant”. It is quite possible that some defects will emerge during a visual inspection. If not, you will have to diagnose the insides of the unit.

• Let's start with the engine. It is placed in a special hatch by Kandy manufacturers. Open it.
• Hold the drive and turn the pulley in parallel. Thus, the belt itself will be removed from the large and small pulleys.
• Take an 8mm wrench and remove the motor mounts.
• Before completely removing the engine, remove all wires from it. It is advisable to somehow fix their location.
• Inspect the motor. Surely you see two bulky plates. So, these are the motor brushes, remove them.
• Carry out a thorough inspection of the brushes. If they have severe abrasions or other visible defects, then they need to be replaced with new ones.
• Reinstall in reverse order and test the unit.

After replacing the brushes, the machine sometimes makes cracking sounds during washing. These plates fall into place and rub against each other. The problem does not always lie in the brushes; for example, the control module may fly off. What to do then? Here you cannot do without the intervention of a specialist, but you can diagnose the breakdown yourself. Just take a multimeter and check all elements of the control module.

Occasionally, motor windings burn out. Repair in this case is extremely unprofitable; experts say that it is cheaper to purchase a new washing machine. However, it is worth noting that for Kandy machines the situation with motor breakdown is extremely unusual.

What does error E22 mean in a Candy car?

In fact, there are two different errors hiding behind the E22 code:

• level sensor (pressostat) error;
• problems with the heating circuit.

If the encoding is connected to the pressure switch, the Kandy washing machine fills and drains the tank several times, then stops and issues a message with E22 because it does not receive the correct information about the level of filling of the tank with water.

In case of heating problems, error E22 on Candy occurs when the SMA tries to turn on the heating element. The command does not work and the washer stops the program.

When error E 22 Kandy can be resolved independently

In two situations with code E22 on the display, you can figure it out without the help of a specialist.

• The drain was connected incorrectly. If you installed new appliances or moved old ones, for example, from the kitchen to the bathroom, the washing machine may give an error due to the incorrect connection of the drain hose. If the highest point of the drain hose is below the level of the tank, gravity flow occurs. Therefore, the water is drained and the machine “sees” the pressure switch error. It is necessary to organize the drainage correctly. To do this, the drain hose must be raised to the correct height: at least 60 cm from the floor level. Information on connecting the drain can be found in the instructions for the machine.

• Control unit failure. Code E 22 sometimes appears after a control board failure. In reality there is no error, but the SMA sees it because the electronics are confused due to power surges. Turn off the washing machine completely by unplugging it from the outlet. Let stand for 10–15 minutes. Turn on and start the wash. If there was a failure, the error will go away and the machine will work as expected.

In other cases, if you are not technically savvy, you will not be able to eliminate the error without the help of a specialist.

Reasons for appearance

The most common reasons that the SM issues error E03 are the following:

Failure of E03 in SM Candy may also indicate interruptions in the heating circuit. Often the cause of the error is a malfunction in the control unit. Error E03 often appears due to the negligence of washing machine users when the washing mode is set incorrectly. To fix this problem, you just need to make sure that the selected program is correct before clicking the “Start” button.

Common Kandy washing machine error codes

Any machine can fail. The cause of the breakdown can be different, trivial or, on the contrary, quite serious, leading to expensive maintenance of the equipment. Professional diagnosis will help you understand exactly what happened. However, often, such diagnostics can be done on your own, the main thing is to listen carefully, look closely, and have everything you need at hand to troubleshoot problems. What breaks most often in Kandy Grand Evo washing machines?

The reasons for the breakdown of the Kandy washing machine can be different.

Recommendations

If there is a code on the E02 display, the following expert advice will help:

1. 
   Before you begin diagnosing complex components, you should check the condition of systems that do not require disassembling the machine, and which can be carried out even by a non-specialist.

2. A washing machine under warranty should not be disassembled or repaired on your own.
3. If you do not have the appropriate experience, you should not undertake the repair of complex components.
4. After repair, a test run of the washing machine is required.

On a top loading washing machine

First, let's give an example of a Kandy washing machine. It has a rare self-diagnosis system, which includes the E16 code we are interested in - the Candy CTD8766 washing machine. This is a rather stylish machine with top loading, electronic control, a simple backlit display and a maximum load of 6 kg.

How is the E16 code deciphered on such a washing machine? Literally, the decoding sounds like this: “...a short circuit has occurred in the heating element circuit...”. What does it mean?

In rare cases, such an error can be caused by a short-term failure in the control board. You can fix this problem by restarting the washing machine. If disabling and re-enabling the home assistant does not help, you will have to resort to repairs, the nuances of which we will talk about a little later.

On Aquamatic series washing machines

The Candy Aquamatic washing machine, of course, will not show you the E16 code, since this washing machine does not have a display. And those Aquamatics that have a display also cannot show this code, since it is not built into their self-diagnosis system. However, displayless Candy Aquamatics show error 16, which is essentially similar to error E16.

Error 16 is also interpreted as a malfunction of the heating element (short circuit, open circuit, insulation damage), but recognizing this code is not so easy. To determine this or that error on a Candy washing machine without a display, you need to count the number of blinks of a special indicator, which is located in the lower left corner of the machine’s control panel near the toggle switch. If the washing machine has stopped working and the indicator blinks 16 times, this means that the machine is generating error 16.

How to fix the error?

The Candy Aquamatic series can be repaired in much the same way, only in order to get to the heating element, you will have to remove not the side wall, but the back one. If you are interested in other malfunctions of washing machines of this brand, read the publication Error codes for Kandy washing machines.

In conclusion, we note that the rather rare error E16, however, can spoil a lot of blood for the owners of Candy washing machines, especially considering that it is quite difficult to find its decoding on the Internet. But we tried to correct the situation by writing this short article, we hope the information it contains will be useful. Happy renovation!