Samsung washing machine error codes: decoding and description

Household appliances from the manufacturer Samsung are a quality that is appreciated by consumers on the global market.

Studying demand and using advanced technologies allows us to produce products with unique functions that are convenient and reliable to use.

Washing machines with artificial intelligence have long won the trust of Russian housewives, but non-compliance with operating rules and wear of parts can lead to breakdown of the unit.

When problems arise, the indispensable assistant recognizes the cause of the problem and signals it using various codes.

In this article we will tell you what the error codes mean that a Samsung washing machine displays on the display (and without it).

Deciphering breakdowns for Samsung washing machines without a display

A washing machine without a display cannot provide an alphanumeric signal to the owner; this function is performed by lighting LEDs.

To recognize what prevents the unit from working in the usual mode, the table for various Samsung models, in which the burning indicators are marked with an * icon, will help:

The instructions for a specific model of Samsung washing machine will help you fix the problems yourself.

Not all problems can be fixed by yourself, so it is important to contact a repair shop in a timely manner.

Water does not fill (4E, 4C, E1)

The error is accompanied by the washing machine stopping during washing or rinsing. Possible reasons:

1. 
   There is no cold water in the system.

2. Weak pressure.
3. The water supply valve to the unit is closed.
4. Hose is deformed.
5. The exhaust valve filter is clogged.

It is recommended to check all parts that are responsible for water flow and fix the problem. If the reason is the filter, you need to clean it and restart the program.

Does not drain (5E, 5C, E2)

Reasons for clogging:

• drain hose;
• filter;
• siphon leading to the sewer.

The components must be checked and cleaned, and then continue washing.

Too much water (0E, OF, OC, E3)

The problem occurs due to problems with:

• water level sensor;
• his hose;
• valve membrane.

It is necessary to call a specialist for diagnostics and repairs.

Imbalance (UE, UB, E4)

The weight and quantity of loaded laundry do not correspond to the manufacturer’s recommendations or it is unevenly distributed throughout the drum. It is necessary to stop the program, eliminate the cause and continue the cycle.

If the code does not disappear, the problem is that the unit is unbalanced and you need to call a specialist.

Does not heat up (HE, HC, E5, E6)

The error occurs if:

1. The water level in the tank is insufficient.
2. The temperature sensor signal is incorrect.
3. The heating element burned out.

Professional diagnostics and repairs are required.

Sunroof lock does not work (DE, DC, ED)

The signal appears if the washing machine door is not closed until it clicks. To fix the problem, just close it again. If the reason is deformation, displacement or failure of the hatch, you must contact a specialist.

Level sensor does not perform function (1E, 1C, E7)

The code appears after starting the washing mode.

Causes:

• the pressure switch is faulty;
• the tube coming from it is clogged;
• contacts are burnt out.

Inspection and repair of the sensor and wiring are necessary. It is better to contact a repair shop.

Temperature higher than required (4C2)

Most often the reason is connecting the unit to hot water. If an error was made during installation, you must contact the technician who performed it.

Water at the bottom of the unit (LE, LC, E9)

To fix the problem, you need to inspect all parts of the washing machine from which water may be leaking:

• hoses;
• door and its components;
• tank;
• dispenser;
• pipes;
• drain pump.

If damage is found, replacement is necessary. To do this, it is better to call a specialist.

Panel buttons (BE) do not respond

The problem occurs due to deformation of the plastic parts of the control panel or a short circuit in the relay. If restarting the washing machine does not produce results, consult a specialist.

No signal from temperature sensor (TE, TC, EC)

Possible causes of the malfunction:

• wiring;
• resistance;
• the sensor itself.

You need to call a specialist.

Information about the water level in the machine (E7, 1C or 1E)

The Samsung washing unit has a sensor that monitors the water level - a pressure switch. If codes E7 , 1C or 1E , then the information about the water level necessary for operation has not been received from the pressure switch.

If the pressure switch tube is clogged with lint that has gotten into it, the connection between this device and the control unit may be disrupted: water will be drawn in, but not heated.

The reasons for the absence of the necessary signals may be as follows:

• the pressure switch itself has failed;
• there were problems with contacts;
• the sensor tube may be pinched, clogged or punctured;
• the pressure switch is installed in violation of the rules;
• the problems are related to the operation of the control module.

In order for the problem to be solved, it is necessary to remove the sensor, check its tube, clean this part and install it correctly. If a sensor is found to be damaged, it should be replaced with a working one.

If the Samsung washing machine registers incorrect frequencies for more than 5 seconds, an error lights up and the water drain is turned on for 3 minutes.

Who to entrust repairs to?

If the washing machine is under warranty service at the time of the breakdown, it is advisable to contact Samsung service . The current list of the nearest branded, field and partner centers is available on the manufacturer’s website.

Malfunctions that are not related to violation of operating rules or mechanical damage are eliminated free of charge within the validity period of the warranty card.

If necessary, the washing machine is replaced. After the warranty period expires, professional repairs will be subject to a fee .

Finding a repair shop

If you can’t contact Samsung service, you’ll have to choose from a variety of workshops yourself. A corresponding query in any search engine will help you find them.

It is necessary to study the websites of services that must contain:

1. Company contacts.
2. Documents that confirm the legality of the provision of services.
3. Prices for main types of work.

It would be a good idea to study customer reviews on reputable third-party resources.

The unit will last longer if, when replacing, you use only original parts or analogues recommended by the manufacturer. Their availability must be clarified immediately.

Choosing a private master

If it is not possible to contact the manufacturer’s service or a well-known network of repair shops, owners are forced to look for a private specialist. It is better if he is recommended by friends and colleagues who have used his services.

It is worth refusing to cooperate if the master:

1. 
   Gives you a price for repairs on the first call. It is impossible to assess the condition of the washing machine over the phone, so the final cost of the work can only be announced during the visit.

2. Asks for advance payment. Professionals carry out diagnostics free of charge, and are asked to receive remuneration for services rendered after the repair.
3. He persuades me to sell the unit for next to nothing, since it cannot be repaired.

Another disadvantage of private specialists is the lack of a warranty period after repairs.

Approximate price

How much you will have to pay to resuscitate a smart assistant depends on the model and complexity of the breakdown. The most expensive problem is the need to replace the software.

According to statistics, in 85% of cases the software fails in the first year of operation of the unit and is associated with a manufacturing defect. In this case, the warranty card will save you. The washing machine will be repaired or replaced free of charge.

If the service life significantly exceeds the warranty period, and the technician insists on reinstalling the software, it is possible that he is a fraudster.

Repair work that does not require disassembling the machine:

• cleaning the drain filter;
• removal of foreign objects, blockages;
• replacing the cord, buttons, door or parts thereof.

The cost of repairs is from 900 to 1700 rubles.

With partial disassembly:

• repair of wiring, control module;
• cleaning the drain system pipe;
• replacement of motor, sensors, belt, valves, pump, electronic module.

The price of work is from 1500 to 3000 rubles.

A technician’s visit to your home and diagnostics are usually free . If repairs are not required, payment will range from 400 to 1000 rubles.

The cost of spare parts and consumables is not included in the price list. The location of the washing machine in a hard-to-reach place can change the price upward.

Conclusions and useful video on the topic

You can find out what error codes there are and how to act correctly when they appear on the machine display from the following video:

The video will demonstrate how to quickly restore the functions of the machine when code 3E appears on the display:

Combinations of numbers or indicator lights are hints with which in most cases you can quickly find your way and troubleshoot problems yourself without going to a workshop. This opportunity will help even an owner ignorant of technology to significantly save both time and money.

Do you have any questions about the topic of this article? Or can you add valuable advice to our material? Please leave your comments, ask questions, share your experience - the contact block is located below.

Communication between control modules (AC6, AC or AE) is broken

Lack of communication between control boards can cause error codes AC6 , AC or AE to appear on the display panel.

A malfunction of the control module can be caused by various reasons, including a failure in the firmware, failure of triacs, tracks (microcracks) or relays

It can be assumed that the following errors were the cause of such signals:

• the modules were connected incorrectly;
• There are defects in the solder connections of the communication connections.

There may be a temporary network outage. Then it is enough to turn off the device, and after 15-20 seconds turn it on again. If the fault does not resolve itself within this time, you must contact the service center to replace the control module.

Preventive measures

If your Samsung washing machine breaks down quickly, then most likely you purchased a low-quality product. Price and proper care do not affect the long life of the product if the purchase was defective. If the first breakdown occurs after five or six years of use, then this is normal. Because all parts of Samsung washing equipment wear out over such a long period of time. In order for the washer to serve for a long time, it is necessary to properly care for it. The case should be wiped from different sides with a damp sponge and then the moisture should be removed dry.

It is necessary to monitor the weight of the clothes that need to be washed. Wearing clothes that are too heavy will damage the mechanism and may cause damage. Also, do not forget that after each wash you need to leave the door of the Samsung unit open. If moisture does not evaporate, mold will appear. If you have hard water, you should also use a special descaling powder at least during washing. This will help avoid plaque formation.

If it happens that the washing machine displays error code E1, this means that it cannot fill the tank with water. Why such a breakdown occurred, you will need to figure it out yourself or call a professional.

Imbalance error codes (E4, UB or UE)

If the message E4 , UB or UE , then there is an imbalance in the device.

Imbalance during washing can significantly shorten the life of your washing machine: distribute the laundry inside the device as evenly as possible

The reasons for this violation are:

• the laundry was unevenly distributed throughout the drum during washing;
• the balancing of the unit itself is disturbed.

You should evenly distribute all the laundry inside the drum, and also, following the instructions, try to balance the device.

Errors when turning on the ventilation mode (FC or FE)

If the device has a drying mode, then codes FC or FE .

This is how the system can respond to the following faults:

• wiring has been damaged;
• the connector has come out of the place where it was originally installed;
• the blades were blocked due to lack of lubrication and various debris getting inside the device;
• The starting capacitor is broken.

The problem is not as simple as it might seem at first glance, so call a specialist and don’t worry. It’s easier to pay than to break it and then buy a new washing machine.

Malfunctions of the engine tachogenerator (EA, 3C4, 3C3, 3C2, 3C1, 3C, 3E4, 3E3, 3E2, 3E1 and 3E)

One of the following codes appeared on the display: EA, 3C4, 3C3, 3C2, 3C1, 3C, 3E4, 3E3, 3E2, 3E1 and 3E . The machine issues them if too much laundry is loaded into it, if problems arise due to clogging, or if there are problems with the motor.

If the tachogenerator malfunctions, the control module cannot determine the correct engine speed: you need to check the resistance of the tachogenerator winding on the engine

The main reasons for the appearance of these encoding characters may be:

• engine blocking due to foreign objects;
• problems with contacts or internal wiring;
• breakdown of the tachogenerator itself;
• loading laundry into the machine drum in excess of its maximum permissible weight;
• a mistake made during engine assembly;
• incorrect operation of the control module.

Let's begin our search for the true reason for the appearance of error codes on the display by unloading the laundry from the machine drum. Let's make sure that its weight matches the technical specifications of the device. Overload should not be allowed.

Then you should check possible places where blockages may occur: if found, they should be eliminated. We check the quality of contacts and electrical wiring and, if possible, eliminate breakdowns.

It is unlikely that a self-taught mechanic can independently diagnose an engine breakdown and fix it. If the problem lies in the operation of the engine, you will have to seek help from specialists.

Troubleshooting

If a heating or overheating error is displayed, problems with the heating element are initially ruled out. The performance is checked with a multimeter. If the heating element is working properly, you will need to check all the wiring and the temperature sensor.

The next thing to check is the control system module. Repairing the board is the most difficult, so it is better to invite a specialist.

Problems with draining water (E2, 5E or 5C)

It happens that incorrect operation of the washing machine is manifested by the fact that the water drainage does not work. In this case, the following designations appear on the display: E2, 5E or 5C.

If it is difficult to drain water from the washing machine, then you need to check the outlet of the drain pump: it may be clogged with debris and foreign objects

This encoding draws our attention to the possible presence of the following problems:

• there is some physical obstacle preventing water from draining from the hose: it is clogged or pinched;
• the hose is connected to the machine incorrectly;
• the unit pump has failed;
• internal electrical wiring is broken somewhere;
• the blockage could have occurred not in the machine itself, but in the sewer, as a result of which draining became impossible;
• plumbing fixtures were operated in violation of the temperature regime, and the water in them could simply freeze.

In order for the drain to continue to work properly, the possible causes of problems should be eliminated one by one.

You need to check the permeability of the sewer, sniff to see if there is a smell of burnt wiring, check the hoses and change the pump if it is not working.

When you can remove errors yourself

If the screen shows an error, there are a few simple steps you can take to resolve the problem.

1. First check the connection to the electrical network. It is important that there is no mechanical damage. Also, the machine must be connected directly to the electrical network, and not through an additional device in the form of an adapter or extension cord.
2. If the message is displayed for the first time, you should disconnect the device from the electrical network and turn it on again after 10 minutes. Sometimes electronics fail.
3. The contacts may simply come off, so you should check their integrity and the correct connection of the cables. It is especially important to check the connection of the wires from the main module to the heating element.

If the code occurs again, you should call a specialist.

If there are problems with the power supply (9C, 9E2, E91 or UC)

Samsung washing units have very specific requirements for energy supply, which are indicated in the device data sheet. If the declared indicators do not correspond to the actual ones, error codes 9C, 9E2, E91 or UC may appear on the display.

These are errors caused by reasons from the list below:

• unacceptable voltage surges occur in the network;
• an extension cord is used to operate the washing device;
• the actual voltage in the network does not correspond to the stated standards;
• The control module is faulty.

If the washing machine is connected correctly, but the indicated error codes appear on the display, you should not interrupt the operation of the device.

As soon as the power supply parameters are brought into compliance with the declared ones, the device will continue to operate independently. If there are regular power surges, you should use a stabilizer to reduce unnecessary loads on the unit.

Errors in the operation of the temperature sensor (EC, TC4, TC3, TC2, TC1, TC, tE3, tE2, tE1)

If the following signs are displayed on the display: EC, TC4, TC3, TC2, TC1, TC, tE3, tE2, tE1, then the temperature sensor is not working correctly.

This malfunction can be caused by the following reasons:

• the temperature sensor is faulty or incorrectly installed;
• the tubular heater (TEN) has failed;
• Internal wiring does not work.

These problems cannot be fixed on your own. Contact the service center.

Water leakage occurs (E9, LC, LE1 and LE)

Code errors E9, LC, LE1 and LE appear on the display if water flows out of the machine spontaneously.

The reason for spontaneous draining of water in the washing machine may be the incorrect location of the drain hose and its incorrect connection to the sewer.

This situation can happen due to a number of reasons:

• The drain hose is too low;
• the drain hose is not connected correctly to the sewer;
• the seal, drain hose or the tank itself is leaking;
• the fastening of the heating element has become loose;
• There was too much foam during the washing process due to excess detergent or the use of a detergent with a high level of foaming;
• the pump cover is installed in violation of the rules;
• leak sensor is faulty

You should disconnect the machine from the power supply, change the position of the drain hose, check the condition of the seals, tank and hose. If the cause of the malfunction is not identified at this stage, and the error code still appears, it is time to show the washing unit to a technician.

You can see one of the successful drainage device options in this diagram. To avoid unnecessary stressful situations, follow our tips

The heating element has failed (E6, E5, NS2, NS1, NS, H2, H1, HE3, HE2, HE1 and NOT)

It will not be a revelation to anyone that the washing device contains a heating element - a heating element, with the help of which the water acquires the temperature necessary for washing things. Errors in the operation of the heater are manifested by the appearance of codes E6, E5, HC2, HC1, HC, H2, H1, HE3, HE2, HE1 and NOT.

A faulty heating element, completely covered with scale, requires replacement. It can be damaged not only by hard water, but also by regular use of baby powders that contain soap.

They appear on the scoreboard as a result of the following problems:

• there are malfunctions in the internal network caused by a wire break or short circuit;
• the tubular electric heater (TEH) is broken;
• the temperature sensor has failed;
• errors occurred during the steam function;
• The machine is not properly connected to the power supply.

In such a situation, there is little you can do yourself, except to check that the unit is connected to the electrical network correctly. If everything is fine with this, and the codes continue to be displayed on the display, call a specialist.

Malfunctions of other systems

Sometimes errors H1, H2 or HE2 do not occur due to a breakdown of the heating element. Other components and systems also fail.

Rarely, the cause is a lack of water entering the drum. If it is not there, the heating element overheats. The cause may be a breakdown of the intake valve - the sensors send a signal to open, but it does not happen. The sensor itself or the control board may also be damaged.

The performance of sensors and valves can be checked using a multimeter. If a breakdown is detected, the faulty components are replaced.

If the tank is empty, the heating element overheats, causing the fuse to blow. If the model is new, then the heating element has ceramic fuses that you can replace yourself. But in older models it will be necessary to replace the heating element itself.