Kandy washing machines are one of the most popular devices on the domestic household appliances market.
But even the reliable equipment of this Italian brand can fail and display error code E16. This situation occurs quite rarely and requires mandatory elimination.
What the error code E16 of the Kandy washing machine means and how to fix it, we will tell you further.
Designation and decoding of the code
The appearance of code E16 on the display indicates a problem with the heating element . Almost always, such a situation indicates the need for repair work. Moreover, in modes that do not require heating of water, the program can be processed completely without failures, and without issuing E16.
A malfunction occurs when Candy stops working immediately after turning it on, or when washing starts. In some cases, water may not even begin to fill.
On devices without a display, information about a failure is indicated by blinking indicators - 16 times without breaks, with a repeat after a short pause.
The following may also blink (in relation to a specific Kandy model):
- in Smart - the topmost indicator in the countdown system plus the “Intensive wash” light;
- in Grand – “Intensive wash” in combination with the leftmost indicator “90”;
- in Holiday and Aquamatic - the “cold water wash” indicator.
In older models, there may be other combinations of LEDs involved, and only the number of blinks will matter - there should be 16 of them.
Error E16 washing machine Candy (Candy)
Kandy washing machines have always been distinguished by their reliability and Italian quality. The control boards for these boilers have a built-in self-diagnosis function that helps determine the malfunction. If your washing machine turns on, but instead of starting the wash, error e16 appears on the screen, or if there is no screen, the lights flash 16 times, then you have encountered exactly the error that we will write about below.
Reasons for and ways to resolve the failure of the Candy washing machine
E16 always indicates an error associated with the heating element and the water heating process. Even if the code on the display does not appear consistently, the operation of such Candy equipment is prohibited, as it can lead to a fire and current flow to the housing.
In cases where E16 appeared for the first time, you can try to restart the washing machine. If the reason for the message is a coincidence, the following actions will help:
- Unplug the washing machine.
- Leave for 15 minutes.
- Turn on the device again.
- Perform a test run.
If a reboot does not help normalize operation, it is necessary to conduct diagnostics, identify and eliminate the cause of the failure.
The heating element burned out
If the heating element breaks down, a breakdown of current occurs on the housing, causing a short circuit. To analyze the condition of the unit, it is necessary to partially disassemble Candy and remove the part. If, as a result of ringing with a multimeter, it was determined that the heating element is not working, it should be replaced with a new one.
The location of the heating element depends on the Candy model. Access to the part can be either from the rear wall or from the side.
Work order:
- remove the case wall (side or rear) taking into account the model;
- remove the drive belt from the pulley;
- disconnect the wires;
- remove the heating element by carefully disconnecting it;
- use a multimeter to check the performance of the part;
- if the condition is unsatisfactory, and the multimeter on the display shows “1” or “0”, replace the heating element;
- assembly in reverse order.
In order not to confuse anything at the assembly stage, even before disconnecting the heating element, it would be a good idea to take several photographs.
You can see how to replace the heating element in the video:
Control module failure
If the board components are burnt out or the firmware is lost, the Kandy washing machine can notify you of a failure by issuing an E16 code. In order to determine the serviceability of the unit, the device is partially disassembled, the control unit is removed and diagnosed .
In most cases, the electronic board can be repaired. But if the block is burnt out or severely melted, it is replaced with a new one.
Repairing the control unit requires special knowledge, so it is advisable to entrust such work to professionals.
Wiring damage
If the wiring or contacts in the electrical circuit are damaged, a short circuit occurs in the Candy device or voltage breaks through to the housing.
This situation may arise as a result of weakening of contacts due to vibrations as a result of long-term use, and may also be a consequence of a rodent attack if the washing machine is located in a private house or was stored in a basement or barn where rats and mice have access.
In order to determine the location of a wire break in the area from the heating element to the control unit or loose contacts, the washing machine is partially disassembled. The technician can solder faulty contacts. Wiring also most often needs to be repaired. In case of serious damage, the entire cable is replaced.
All operations involving partial disassembly of the washing machine for diagnostics and repairs must be carried out with communications turned off.
Error E16 in Candy machines without a display
If your machine does not have a screen, the technician will indicate a problem with a series of flashes. The LEDs will light up 16 times in a row, followed by a pause of several seconds and again 16 blinks. They can blink:
Note! Other combinations of “signal LEDs” are also possible, but only the number of blinks has diagnostic value.
Call the master
To carry out diagnostic measures and repairs when error E16 occurs, partial disassembly of the Candy device is required. It is not always possible to provide quality service on your own . In this case, you may need the help of a specialist.
You can find a company that repairs washing equipment on the internet. It is better to give preference to companies that have proven themselves and have been working in the service sector for a long time.
The cost of the work depends on the company’s pricing policy, the complexity of the breakdown, etc.
On average, prices in the capital are as follows:
- repair of wiring - from 1,500 rubles;
- repair of the control unit – from 2,400 rubles;
- replacement of heating elements - from 2,200 rubles.
If repairs require replacement of individual parts or entire units, this is paid separately. When calling a technician, you should describe the essence of the failure, and also fully indicate the model of the washing machine.
If there are new replacement parts available, it's worth mentioning. After carrying out the repair work, the technician issues a warranty and conducts a test run of the washing machine to make sure it is in working order.
Calling a specialist found through an ad poses a risk, as it increases the chances of falling for a scammer or a weak, incompetent specialist.
How to determine an error in cars without a display
Candy Aquamatic series models do not have an information display, which usually displays an error message. In this case, the problem can be recognized by the blinking of the lower left indicator. The user needs to count the number of diode flashes in one of the series, the interval between which is 5 seconds.
The number of consecutive flashes corresponds to the numerical value of the error code.
Information about the causes of errors is collected in the following table.
Above are the general code values for machines without a display. Before you fix the problem, it is best to check the decryption for your specific Candy model. Values may differ depending on the characteristics of all modifications of the unit. You can find reliable information about fault codes in the official user manual for your washing machine.
Prevention
In order not to encounter the problem of error code E16, the following recommendations will help:
If the voltage in the system is unstable, there is a chance that the washing machine will be subject to overload.
As a result, not only one-time failures are possible, but also equipment breakdown and, as a result, costly repairs in the end.Installing a voltage stabilizer can solve the problem. If this device is available, the washing machine must be connected to the network only through it.
- Household appliances must be protected from rodent infestation and high humidity.
- When installing a washing machine, a separate socket with an output to the machine must be allocated under the device. The use of extension cords and tees is highly undesirable.
- Improper operation of the washing machine can accelerate the wear of the heating element. These could be factors such as very hard water, lack of regular cleaning of the device, or the use of unsuitable detergents. Also, constant washing in low-temperature water or, conversely, frequent washing at maximum temperature leads to a large amount of scale.
What does error E16 mean on a Kandy washing machine, how can I fix it?
Kandy washing machines are one of the most popular devices on the domestic household appliances market.
But even the reliable equipment of this Italian brand can fail and display error code E16. This situation occurs quite rarely and requires mandatory elimination.
What the error code E16 of the Kandy washing machine means and how to fix it, we will tell you further.
Recommendations
When error E16 appears, the following recommendations may help:
- If the washing machine is under warranty, you should not open its case yourself.
- If it is necessary to repair the washing machine, communications must be disconnected.
- To carry out diagnostics and subsequent repairs of equipment, knowledge and a set of tools are required. If there is no experience of this kind, it is better to entrust the work to a specialist.
- If it is necessary to replace the heating element, the new part is selected specifically for the specific model of the washing machine.
- If a failure occurs repeatedly, it is imperative to find out the cause of the failure and fix the problem.
Possible faults requiring repair
RemBytTech specialists have repaired more than 10 thousand (!) Kandy washing machines. In our experience, the cause of error E16 in most cases is associated with one of the following breakdowns.
| Signs | Breaking | Repair or replacement | Cost* (work only) |
| The Kandy washing machine shows code E 16 immediately when turned on or during the washing phase. Often it “knocks out traffic jams.” |
*Prices are indicated only for the work of the master. Spare parts, if required for repairs, must be paid additionally.
The technician will arrive at a time convenient for you, diagnose the equipment and determine the exact cause of error E16. With your consent, repairs will be carried out right there - at home. We confirm the quality of work with a guarantee for up to 2 years. Contact us!
Possible faults requiring repair
RemBytTech specialists have repaired more than 10 thousand (!) Kandy washing machines. In our experience, the cause of error E16 in most cases is associated with one of the following breakdowns.
*Prices are indicated only for the work of the master. Spare parts, if required for repairs, must be paid additionally.
E16 is a critical error that can lead to a fire in the house. Self-repair or a “jack-of-all-trades neighbor” is not the best solution to fix it. For safety reasons, do not take risks! Call a RemBytTech specialist by phone:
The technician will arrive at a time convenient for you, diagnose the equipment and determine the exact cause of error E16. With your consent, repairs will be carried out right there - at home. We confirm the quality of work with a guarantee for up to 2 years. Contact us!
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Three faults when repair is required
Here are the machine components, if they malfunction, the Kandy washing machine displays error E16.
Heating element (heating element) - from 1300 rubles*
The most standard failure in which the Candy washing machine writes an error. The heating element burns out, shorts out or breaks through to the housing. In the first case, the spiral breaks and the Kandy washing machine does not heat the water. If there is a short circuit, the washer knocks out the plugs when turned on. A breakdown on the body is the most insidious; the machine can display error E 16 on any program cycle, although the heating element seems to be working properly.
From the practice of masters! Do not use the washing machine if the heating element penetrates the body. A breakdown can be dangerous to your health, since the body of the washing machine receives an electric shock. Unplug the washing machine and call a technician.
If the heating element malfunctions, in addition to error E16, the machine may display error E03.
The heating element cannot be repaired and needs to be replaced.
Failure of the control module - from 1800 rubles*
Most often, the heating element relay burns out on the board, but other elements in the heating element circuit can also fail.
The technician will check the control unit, find burnt-out elements and replace them with new ones. In the most difficult cases, when the board is seriously burned out or the processor has failed, it is completely replaced.
Signal break in the wiring or contacts in the heating element circuit - from 1400 rubles*
Contacts oxidize or burn. The wiring is frayed due to vibrations or damaged by rodent pests (rats, mice). The machine does not start the wash at all or the program reaches heating and error E 16 lights up.
The technician calls the wiring, finds the break point and restores its integrity by twisting or replacing the entire cable with wires. Suspicious contacts are cleaned and soldered.
*The price does not include spare parts, they are paid additionally.
Kandy washing machine does not heat water and shows error E16? The Wash Man mobile service is an ambulance for your car. We will arrive within 24 hours and repair your equipment at home. We will issue a warranty card for up to 2 years.
