Causes of error 5e in a Samsung washing machine and how to resolve them

Samsung washing machines are distinguished by a clear interface, stylish design and high reliability.

But, despite all the advantages of this South Korean technology, sooner or later it will fail. The fact that a failure has occurred can be determined by an unusual code that will appear on the display.

The article will discuss the correct interpretation of error 5e (se) of a Samsung washing machine; it will tell you when you can fix it on your own, and when you need to seek help from a specialist.

What does this mean?

Error 5e indicates that there is a breakdown in the system responsible for draining water. This code most often appears suddenly, during the washing process. The device simply stops working, the machine does not drain the water, and a corresponding entry is displayed on the screen.

Other 5E error symbols that will characterize a failure in the drainage system:

• SE;
• E2.

Code E2 indicates a similar breakdown, but it appears on the display of those units that were produced before 2007.
If the washing machine is not equipped with a display, then error 5e will be indicated by the following signal combination: the water temperature indicator of 40 degrees lights up, and the LEDs of all washing modes begin to blink in parallel.

Decoding

Error 5E or SE is a signal that there is a breakdown in the water drainage system . The device cannot continue washing, which is why it forcibly stops its operation.

The code does not appear immediately. The unit will issue it if, 10 minutes after the water should have left the tank, its level has not decreased (or the intelligent system thinks that it has not decreased).

This code appears frequently. There is no need to panic; in 50% of cases you can cope with the problem yourself. The main thing is to correctly determine the cause of its occurrence.

Why does Samsung issue this code?

Reasons that lead to error 5E:

1. The water drain filter is clogged. Water will seep through it in small portions, or will stop flowing at all.
2. A blockage has formed where the hose connects to the sewer drain. Often, dirt and foreign objects clog the siphon to which the washing machine drain hose is attached. Also, a blockage may form at the junction.
3. The clog is located in the drain hose itself. Even with careful operation of the washing machine, it is impossible to avoid dirt and foreign objects getting into the system. If they accumulate in the drain hose, the device will stop pumping water and display an error.
4. The drain hose is kinked. Sometimes the cause of the malfunction is trivial and comes down to pinching or kinking of the water drain hose.
5. Control board malfunction. It may be random, or it may indicate a serious malfunction.
6. The contacts of the pump responsible for pumping out water have come loose. We are talking about those wires that go from the drain pump to the control board. Most often this happens when the washing machine is moved, for example, when moving.
7. The drain pump is broken.
8. The drain pipe through which dirty water flows from the washing machine into the pump is clogged. It may contain coins, rubber bands, seeds and other solid debris.
9. The wiring that connects the pump to the electronic module is damaged. Wires may burn out or be broken. In country houses they are often damaged by rodents.

How to fix the problem yourself

Here's what to do if your Samsung automatic machine displays an SE error due to a dirty drain filter:

1. Turn off the washing machine;
2. Open the plastic cover, under which the hose and filter are “hidden” for draining in emergency mode;
3. Remove the plug from the drain hose and allow the water to drain into a suitable container;
4. Unscrew the filter screw by turning it counterclockwise and remove it;
5. Clean the filter from debris and dirt;
6. Put the filter back, fasten the screw and plug the hose with a plug;
7. Close the lid.

After this, the washer should drain water normally. But if this does not help, the SE error appears again, then you need to check whether there is a blockage in the sewer, whether the drain hose is kinked, or whether there are blockages in it.

There may be a “glitch” in the control unit, so you need to turn off the washing machine, and then turn it on again after 5-10 minutes.

“Rebooting” the machine helps to cope with random electronic glitches.

How to fix the problem yourself?

You can try to find and eliminate the cause of error 5E yourself. If it appears during washing, first perform an emergency drain of water.

Sequencing:

• remove the hose from the pipe if it is connected to the sewer;
• place it so that it is below the level of the tank along its entire length;
• lower its end into the prepared container;
• wait for the water to come out.

If there is a blockage in the path of water flow, it will come out gradually, in a thin stream. Provided that the liquid does not drain, the hatch is opened directly. To do this, the device is tilted back, with the emphasis on the wall, so that when the door is opened, water will not spill onto the floor and it can be scooped out with a ladle.

When there is no liquid left in the machine, begin to eliminate the cause of error 5E:

1. Check the passage of the hose and make sure it is not kinked. To do this you need to blow it out. If air flows freely, there is no blockage.
2. Assess the permeability of the drain filter. To get to it, you need to open the hatch, which is located in the lower right corner of the front wall of the machine. Before unscrewing the filter, you need to place a rag on the floor. Remove debris from the filter, rinse it under running water and return it to its place.
3. Check the patency of the siphon. The problem can be detected at the stage of draining the water. If it flows freely into the bathtub or basin, the reason is a clogged siphon.
4. Try to restore the wash cycle by restarting the unit. There is no need to drain the water. The machine is simply unplugged, left for 15 minutes, after which power is supplied again. If the wash cycle continues, then the reason is a malfunction of the control module.
5. Check the contacts of the control board and drain pump. If they have moved away, this measure will help cope with the problem.

If there are no blockages and the wires are securely connected, you need to call a technician, since you won’t be able to handle it on your own.

How to find the source of the error

Before starting diagnostics, it is necessary to force a manual drain. Step-by-step instructions for emergency emptying of the tank are described in detail in the user manual. Then you need to remove the loaded items. Now you can start inspecting the equipment:

1. Code 5e may occur due to a system failure. To exclude or confirm this point, you need to turn off the power to the machine for a while. After 15 minutes, you can insert the plug of the device into the socket and turn on the product. If the code disappears and does not appear again, then the reason was a banal software error.
2. Check the filter for blockages. It is located on the front panel, bottom right. It must be pulled out and washed, and after cleaning the device must be turned on. If the error does not disappear, then you need to look for the problem further.
3. Inspect the drain hose. You need to disconnect it and manually run water through it. If clogged, water will flow slowly or not flow at all. The part must be carefully inspected to identify kinks and damage. Long hoses are more likely to become clogged with debris inside.
4. Checking the siphon. The drain hose must be connected to the appliance, but not to the sewer. The end needs to be lowered into a bucket and the wash started. After collecting water, you must immediately start draining; if the liquid leaves without obstacles, it means there is a blockage inside the siphon.
5. Checking the pump. If no blockages were found in the siphon, then the problem is in the pump. You can verify the malfunction after restarting the cycle. The pump makes a characteristic sound while pumping out liquid. If there is silence after pressing the “Drain water” button, then there is a malfunction in the pump.

When should you contact a specialist?

You should seek the help of a specialist if you are unable to cope with the problem on your own. Also, you should not try to fix the error on your own if the machine is new and under warranty. In this case, you need to call the Samsung service center, or contact the store where the purchase was made.

Approximate cost of repair services necessary to eliminate error 5E:

• 
  replacing the pump (drain pump) - the cost of work is 1900 rubles, the price of the part is 1600 rubles;

• cleaning the drain pipe and disconnecting it from the pump – 1300 rubles;
• repair of the control module with replacement of burnt-out microcircuits and soldering of contacts - 2,400 rubles, if the module is faulty (this happens rarely), it needs to be replaced, the price of the part starts from 4,500 rubles and above, it all depends on the model of the machine;
• replacement of the wire loop that connects the pump to the control module - 1800 rubles.

The price for the services of a master may differ, depending on the city and the chosen service, but not 2-3 times. Therefore, if a specialist demands a large amount for his work, most likely he is a fraudster.

To avoid meeting with unscrupulous craftsmen, you need to contact trusted organizations . They have their own well-designed website, which presents the price list and contains reviews from customers. When ordering services from private masters, the risk of fraud is higher.

When the repairman completes the repair, you need to check the operation of the washing machine. The specialist must document the fact of provision of the service, indicating its price and warranty obligations.

Our prices for repairing the SE error on a Samsung washing machine in Ryazan

If you refuse repairs, then you only pay 500 rubles for the diagnostics performed.
This is the best price in Ryazan. Attention! If other masters offer you either a very low price for diagnostics or not pay at all, this may mean that they either have too little experience or will increase the cost of the work. By contacting us, you agree to the terms of the “User Agreement” - Offer Agreement!

Remember - we are ALWAYS HERE!!!

What to do to prevent the problem from occurring?

The main preventative measure to prevent error 5E from occurring is to carefully prepare items before washing. Before placing things in the drum, you need to check all the pockets and remove not only large items, but also small debris.

Pillowcases and duvet covers are turned inside out and shaken out , as debris often gets stuck in the seams. It is recommended to clean items from long hair. They not only retain dirt, but also form clumps themselves, causing blockages.

Helpful information

Tips for resolving error 5E:

1. 
   Error 5E and E5 should not be confused. 5E is a signal of a malfunction of the drain system, and E5 is a code indicating a malfunction in the heating circuit (most often the heating element fails), which requires radically different measures.

2. Before you try to independently find the cause of the malfunction of the device, you need to disconnect it from the network.
3. If a blockage has formed in the hose or filter, remove them yourself and wash them under strong pressure of water.
4. To clean the hose, do not use metal wire to avoid damaging its integrity.

You can learn more about error codes for Samsung washing machines here.

Signs of a problem

On a Samsung washing machine equipped with a self-diagnosis system, the display shows error 5E (E2). On units of older models, this code is set by a combination of LEDs on the panel: the mode indicators light up in pulsating mode, and the temperature indicator at 40°C lights up continuously.

The number “5” on the LCD display looks like the letter “S”, so this signal is also called “SE error”.

Previous versions of the Samsung machine could produce a combination of signs E5 (not to be confused with the error discussed), which meant a malfunction of the heating element.